FAQ
How can I track my order?
You can track your order by clicking the link provided in your shipping confirmation email. Have your tracking number handy? Click here to track your order directly.
Do you provide size information?
Yes. Each product page includes a detailed size chart. Still unsure? Feel free to reach out, we're happy to help.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return shipping costs are the responsibility of the customer, unless the item arrives damaged or incorrect. In those cases, we will cover the return costs.
Once we have received your return, please allow up to 14 days for the refund to be processed and credited back to your account.
You can find our full policy here: Return Policy
Return shipping costs are the responsibility of the customer, unless the item arrives damaged or incorrect. In those cases, we will cover the return costs.
Once we have received your return, please allow up to 14 days for the refund to be processed and credited back to your account.
You can find our full policy here: Return Policy
What should I do if my order arrives damaged?
If your order arrives damaged, please reach out to us within 7 days of delivery. Simply email support@lunissima.com with:
- Your order number
- Clear photos of the damage
- A short description of the issue
We'll make it right as quickly as possible. Thank you for shopping with Lunissima, your satisfaction means everything to us.
- Your order number
- Clear photos of the damage
- A short description of the issue
We'll make it right as quickly as possible. Thank you for shopping with Lunissima, your satisfaction means everything to us.
Do you ship to Australia?
Yes. We currently deliver to Australia only.
Processing time: 1–3 business days (Monday–Friday)
Shipping time: 6–12 business days (Monday–Friday)
Total delivery time: approx. 7–15 business days from date of purchase.
Further details can be found in our Shipping Policy.
Processing time: 1–3 business days (Monday–Friday)
Shipping time: 6–12 business days (Monday–Friday)
Total delivery time: approx. 7–15 business days from date of purchase.
Further details can be found in our Shipping Policy.
What payment methods do you accept?
We accept Mastercard, Visa, American Express, Discover, Apple Pay, and Cash App through secure checkout.
Where do I enter my discount code?
You can enter your discount code at checkout. On the checkout page, look for the "Discount Code" box, type in your code, and click "Apply." The discount will be reflected in your total. If you have any issues, feel free to contact us.
How can I cancel my order?
You may cancel your order within 24 hours of placing it. After this period, the order will already be in processing and cannot be cancelled. You may still return the item after delivery, following our return process.
Do you have any further questions?
If your question hasn't been answered above, our customer service team will be happy to help.
Contact form
Email: support@lunissima.com
Tel: +61 491 820 592
Our team responds within 24 hours on business days (Monday–Friday, 9:00 AM – 5:00 PM AEST).
Contact form
Email: support@lunissima.com
Tel: +61 491 820 592
Our team responds within 24 hours on business days (Monday–Friday, 9:00 AM – 5:00 PM AEST).