Terms of service

Terms & Conditions

This website is operated by Lunissima. Throughout the site, the terms "we," "us," and "our" refer to Lunissima, an Australian registered business based in Queensland.

We provide this website, including all information, tools, and services available from this site, to you conditioned upon your acceptance of the following terms and conditions ("Terms," "Terms of Use").

By visiting our website and/or purchasing an item, you agree to these Terms and Conditions. These Terms apply to all users of the website.

Please read these Terms carefully before using the website. If you do not agree to the Terms, you may not use our website or services.

1. Use of This Website

By using this website, you confirm that you are of legal age in your state or territory of residence, or that you have obtained permission to allow minor dependents to use the site.

You may not use our website or products for any unlawful purpose. It is prohibited to transmit malicious code or in any way impair the functionality of this service. Any violation may result in immediate termination of your access to our services.

2. General Terms

We reserve the right to refuse orders for legitimate reasons, including but not limited to technical errors or suspected misuse.

Data transmissions over the internet (excluding payment information) may take place unencrypted. Payment information is always transmitted securely via encrypted networks.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of this website or our services without our express written permission.

3. Accuracy and Timeliness of Information

We are not responsible if information on this site is incomplete, outdated, or inaccurate. All content is provided for general informational purposes only and does not constitute professional advice. We reserve the right to modify content at any time without prior notice.

4. Changes to Services and Prices

Product prices are subject to change at any time without notice. We may modify or discontinue services or parts of this website at any time for legitimate reasons.

5. Formation of Contract

The presentation of products on our website does not constitute a legally binding offer, but rather a non-binding online catalogue. By clicking "Buy" or "Checkout" you submit a binding offer to purchase.

An automatically generated order confirmation does not constitute acceptance of the contract. The purchase contract is concluded only when we confirm shipment of the goods.

6. Consumer Guarantees

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms limits, excludes, or modifies any rights you have under the ACL.

7. Products and Services

Some products may be available exclusively online and in limited quantities. We strive to display product images and colours as accurately as possible, however variations may occur due to different screen or display settings.

We reserve the right to restrict sales to certain regions or persons where legitimate reasons exist. Products may be discontinued or modified at any time.

All products are shipped from our fulfilment partners and delivered Australia-wide via Australia Post. As we ship domestically within Australia, no customs duties or import taxes apply to your order.

8. Billing and Account Information

We reserve the right to review, modify, or reject orders if incorrect or suspicious information is detected. You agree to provide accurate, current, and complete account and purchase information and to update it promptly if any changes occur.

9. Third-Party Tools

We may provide access to third-party tools over which we have no control. Use of such tools is entirely at your own risk. We make no warranties and accept no liability in connection with third-party tools.

10. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of those sites. Any transactions with third-party providers take place exclusively between you and the respective provider.

11. User Content and Comments

If you submit content, suggestions, or comments, you grant us the right to use them for legitimate business purposes. You must not submit content that violates the rights of third parties or any applicable law. You are solely responsible for any content you provide.

12. Personal Data

Personal data is collected and processed in accordance with our Privacy Policy and the Australian Privacy Act 1988 (Cth). You can view our full Privacy Policy here: Privacy Policy

13. Errors, Inaccuracies and Omissions

Information on this website may occasionally contain errors or inaccuracies. We reserve the right to correct such issues at any time without prior notice, including after an order has been submitted.

14. Prohibited Uses

This website may not be used for unlawful, misleading, harmful, or abusive purposes. Violations may result in immediate suspension or termination of access.

15. Limitation of Liability

To the extent permitted by Australian law, our liability is limited. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.

16. Indemnification

You agree to indemnify and hold Lunissima harmless from any claims, losses, or expenses arising from your unlawful use of this website or your violation of these Terms.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18. Termination

These Terms remain in effect until terminated by either party. We may immediately terminate your access in the event of a breach of these Terms.

19. Applicable Law

These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland, without limiting your rights under the Australian Consumer Law.

20. Returns & Refunds

Information regarding returns and refunds can be found in our Return & Refund Policy: Return & Refund Policy

21. Contact

Email: support@lunissima.com Telephone: +61 491 820 592 Contact form: Contact Us

Business Information

Lunissima is an Australian registered business based in Queensland.

Address: Unit 1/20 Mary Street Alexandra Headland, QLD 4572 Australia