Shipping policy
Key Shipping Details
- Order Cut-Off Time: 14:00 AEST
- Processing Time: 1–3 business days (Monday to Friday)
- Transit Time: 6–12 business days (Monday to Friday)
- Total Estimated Delivery Time: 7–15 business days from date of order
- Shipping Cost: Free on all orders within Australia
- Courier: Australia Post
Order Cut-Off Time
Place your order before 14:00 AEST and we'll begin processing it the same day. Orders placed after this time will be handled on the next business day.
Processing Time
Once your order is placed, we carefully prepare and dispatch it within 1–3 business days (Monday to Friday). You will receive a confirmation email once your order is on its way.
Transit Time
After dispatch, your order will be delivered via Australia Post within approximately 6–12 business days (Monday to Friday).
Total Estimated Delivery Time
From the moment you place your order, please allow 7–15 business days for your delivery to arrive. This accounts for both processing and transit time.
Shipping Cost and Delivery
We offer free shipping on all orders delivered within Australia. We do not currently ship internationally.
How to Track Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your Australia Post tracking number. You can use this to:
- Track directly via the Australia Post website at auspost.com.au
- Track via our order tracking page here: Track My Order
Order Delays
In rare cases, delays may occur due to high order volumes, public holidays, or courier delays outside our control. If your order is taking longer than expected, feel free to reach out to us at support@lunissima.com and we will look into it for you right away.
Missing Items
If your order has not arrived within the estimated delivery window, please contact us at support@lunissima.com with your order number. We will investigate with our fulfilment team and work to resolve the issue promptly, whether that means locating your parcel or arranging a refund where applicable.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 7 days of delivery at support@lunissima.com. Include your order number and a clear photo of the issue and we will make it right as quickly as possible.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at support@lunissima.com. We cannot guarantee cancellations once the order has entered processing. You may still return the item after delivery in line with our Return Policy.
Contact Information
Our customer service team is available here Monday to Friday, 9:00 AM to 5:00 PM (AEST).
Email: support@lunissima.com Telephone: +61 491 820 592
Business Information
Lunissima is an Australian-registered business based in Queensland.
Address: Unit 1/20 Mary Street, Alexandra Headland, QLD 4572