Privacy policy

Privacy Policy

We appreciate your interest in our website. Protecting your personal data is important to us. In this privacy policy, we inform you, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), about how we collect, use, store, and disclose your personal information when you use our website.

1. Who We Are

The entity responsible for data processing on this website is:

Lunissima Unit 1/20 Mary Street Alexandra Headland, QLD 4572 Australia

Email: support@lunissima.com Telephone: +61 491 820 592

Lunissima is an Australian registered business operating under the Australian Privacy Act 1988.

2. Access Data & Hosting

When you visit our website, certain data is automatically collected by your browser and transmitted to our server or to Shopify, including:

  • Pages visited
  • Date and time of visit
  • Amount of data transferred
  • Referrer URL
  • Browser type and version
  • Operating system
  • IP address (shortened or anonymised where possible)

This data is collected to maintain the stability and functionality of our website and is not used to identify you personally.

Our website is operated by:

Shopify International Ltd. 2nd Floor Victoria Buildings Haddington Road Dublin 4, D04 XN32 Ireland

Further information on Shopify's data practices can be found at: https://www.shopify.com/legal/privacy

3. Cookies

Our website uses cookies to provide core features and improve your experience.

Types of cookies used:

  • Essential cookies (shopping cart, checkout functions)
  • Functional and statistical cookies (Shopify Analytics)
  • Marketing cookies (only where consent is provided)

You can disable cookies in your browser settings, however this may affect the functionality of certain parts of our website.

4. Contact Forms & Enquiries

When you contact us via our contact form or by email, we collect and process your information solely to respond to your enquiry. Data is deleted once your request has been fully resolved, unless we are required to retain it under applicable law.

5. Customer Accounts & Orders

When you create an account or place an order, we collect the following information:

  • Name
  • Billing and delivery address
  • Email address
  • Phone number (optional)
  • Order details

This information is used exclusively to process and fulfil your order. Data is stored in accordance with applicable legal and tax retention requirements.

6. Payment Processing

Payments are processed securely via Shopify Payments. The following data may be transmitted to facilitate payment:

  • Name
  • Billing address
  • Payment details
  • Order information

We do not store full payment details on our own servers. For more information please refer to Shopify's Privacy Policy at: https://www.shopify.com/legal/privacy

7. Shipping & Logistics

To fulfil and deliver your order, we share necessary information (name, address, and phone number where applicable) with our shipping partner, Australia Post.

8. Analytics & Statistics

We use basic Shopify analytics to help us understand and improve our website, such as page views and visitor numbers. Data collected for this purpose is anonymised and not personally identifiable.

We do not use Google Analytics, Facebook Pixel, or Google Ads tracking unless you have explicitly provided consent.

9. Your Rights Under the Australian Privacy Act

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or out-of-date information
  • Request deletion of your personal information where it is no longer required
  • Opt out of direct marketing communications
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

To exercise any of these rights, please contact us at support@lunissima.com. We will respond within a reasonable timeframe.

For more information about your privacy rights, visit: https://www.oaic.gov.au

10. Data Storage & Retention

Personal data is stored only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Australian law.

11. Policy Updates

Lunissima reserves the right to update this Privacy Policy at any time. Changes take effect immediately upon publication on our website. We encourage you to review this page periodically.

Links to Our Policies

Company Information

Shop name: Lunissima 

Email: support@lunissima.com Tel: +61 491 820 592

Support hours: Monday to Friday, 9:00 AM to 5:00 PM (AEST). Our team will get back to you within 24 hours on business days.

Business address: Unit 1/20 Mary Street Alexandra Headland, QLD 4572 Australia